Handle objections/Answer Questions using images, articles or videos found below don't hesitate to ask your mentor for help with a screenshot or inviting into the conversation, this is the best way to learn AND HIGHLY DUPLICATABLE!
If they drop off circle back within 48 hours
You: “Did you get a chance to watch the video I sent? Are there any other questions I can answer for you or do you want to give it a 30 day money back trial?”
Them: How do I get started?
You: "The best option for you is 60 doses so you can do 2 doses a day for the first 30 days to accelerate results and find out if this is definitely the product for you during the 30 day money back guarantee. It's $xxx, you are getting 15% off retail, free shipping, (add any other promotion details if applicable) and elligible for our customers referral progam to earn your products for free. Sound good?"
Them: yes!!!
You: Great, I’ll send a link right over. You will see a section called Subscription Rewards, I set this up (free for you) to get you the best price today + free shipping on your first order. We can adjust that in future as needed or opt out. Also be sure to write down the username and password you create. You’re going to love this! Let me know if you have any questions.
Once they've enrolled: Add & welcome them to our team page and send our welcome to Isagenix text and email.
You: If I were to help you, would it excite you to earn $200 cash back on your order and $90 of free products with our customer referral program?
Them: Yes, I'm totally interested in that.
You (if you are new or a salon): Great, let me introduce you to my partner, they will walk you through that. (Introduce them to your mentor via three-way message via text or social media)
OR
You (experienced associate):
IF NO: “How much would excite you?”
Them: $2,000
You: So, if I could introduce you to someone who could teach you how to reach $2,000 by sharing this product, would you be open to talking with them?
*If they want to do more than their first two to get their box paid for, whether it's enough to cover the cost of their products or even more than that, introduce to your upline in a message and book them on a Zoom so you can show how to get started using our systems. DUPLICATION IS THE MOST IMPORTANT PART OF THIS BUSINESS!
*If they have a financial objection, down sell to smaller pack:
You: "No worries, there's a 40 dose pack for $xxx, does that feel better for you, I will also help you get $200 back with our customer referral program"
Them:
If they still say its too much ask how much they would like to invest in their goal right now, knowing you can get the full pack paid for with referal bonuses.
Tip: its better to get them started on something smaller than nothing at all, meet people where they are but ALWAYS recommend the best package for them first and give them the choice.
OR *If they aren't interested or don't purchase always ask for the referral.
Them: Not right now.
You: I totally understand now may not be the right time for you, do you want me to leave you on my VIP list for future promotions?
Them: OMG yes please!
Add to your follow up list.
You: can ask a favor?! My business runs off of referrals...who do you know that might be interested in a great colalgen, nutrition help or many be making a secondary income online.
Them: They may give you names ask them to introduce you
OR they might say they can't think of anyone right now.
You: Totally understand, its hard to know without asking, but if any of your friends or family mention or post on social media they are looking for a great collagen or nutrition help, or maybe even a secondary income from home would you introduce them to me in a social media message ?! I would be so grateful!
Also Is there anything I can do to support you right now??
Prior to presenting a solution it is important to ask a series of questions to firstly establish clearly what their goals are and also to create an emotional connection to the change for your customer. You can do this on the phone or to save ALOT of time use a form to be filled out prior to sending any information. Click the top three dots to make a copy of your own on google drive Health Questionaire
After reviewing responses send an appropriate video that oulines the approach you recommend for the customer. I send at the time of the scheduled followup and immediately jump on a call with them once they have watched.
Handle objections/Answer Questions using images, articles or videos found below don't hesitate to ask your mentor for help with a screenshot or inviting into the conversation, this is the best way to learn AND HIGHLY DUPLICATABLE!
If they drop off circle back within 48 hours
You: “What did you see that you liked? Are there any other questions I can answer for you or knowing its a results or refund program are you ready to get started on <insert goal>?
Them: How do I get started?
You: "Naturally you want the fastest results possible my personal recommendation is the <value pack> as it also fits within your budget you mentioned of <per day> its really the best pack to jump start your <insert goal mentioned>. You'll also find out if this is definitely the program for you during the 30 day money back guarantee.
It includes your cleanse products, stress reducer, 56 smoothies, 10 bars, 10 bags of chips, chocolates for snacks and green tea energy shots, organic greens to help get your vegies in and burn fat and pharmacutial grade vitamins to level up your nutrients and also help detox daily and burn fat.
It's approximately $22/day and will last you about 35 days, you are getting 15% off retail, free shipping, (add any other promotion details if applicable) and elligible for our customers referral progam to earn your products for free. Sound good?"
Them: yes!!!
You: Great, I’ll send a link right over. You will see a section called Subscription Rewards, I set this up (free for you) to get you the best price today + free shipping on your first order. We can adjust that in future as needed or opt out.
Also be sure to write down the username and password you create. You’re going to love this! Let me know if you have any questions.
Once they've enrolled: Add & welcome them to our team page and send our welcome to Isagenix text and email.
You: If I were to help you, would it excite you to earn $200 cash back on your order and $90 of free products with our customer referral program?
Them: Yes, I'm totally interested in that.
You (if you are new): Great, let me introduce you to my partner, they will walk you through that. (Introduce them to your mentor via three-way message via text or social media)OR You (experienced associate):
IF NO: “How much would excite you?” Them: $2,000 You: So, if I could introduce you to someone who could teach you how to reach $2,000 by sharing this product, would you be open to talking with them?
*If they want to do more than their first two to get their box paid for, whether it's enough to cover the cost of their products or even more than that, introduce to your upline in a message and book them on a Zoom so you can show how to get started using our systems. DUPLICATION IS THE MOST IMPORTANT PART OF THIS BUSINESS!
*If they have a financial objection, down sell to smaller pack:
You: "No worries, there's a premium pack for $5 cheaper per day, it doesn't include the vitamins or the greens but still includes all your snacks. I love that pack, does that feel better for you, I will also help you get $200-600 back with our customer referral program"
Them:
If they still say its too much ask how much they would like to invest in their goal right now (refer back to the budget they sent in the questionaire), knowing you can get the full pack paid for with referal bonuses.
Tip: its better to get them started on something smaller than nothing at all, meet people where they are but ALWAYS recommend the best package for them first and give them the choice.
OR *If they aren't interested or don't purchase always ask for the referral.
Them: Not right now.
You: I totally understand now may not be the right time for you, do you want me to leave you on my VIP list for future promotions?
Them: OMG yes please!
Add to your follow up list.
You: can ask a favor?! My business runs off of referrals...who do you know that might be interested in a great colalgen, nutrition help or many be making a secondary income online.
Them: They may give you names ask them to introduce you
OR they might say they can't think of anyone right now.
You: Totally understand, its hard to know without asking, but if any of your friends or family mention or post on social media they are looking for a great collagen or nutrition help, or maybe even a secondary income from home would you introduce them to me in a social media message ?! I would be so grateful!
Also Is there anything I can do to support you right now??
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